Technical Assistance to Service Providers

ECOPSIS brings significant experience in building local capacities. We work closely with utilities and service providers to transfer knowledge and skills and develop standard operational procedures and standards. We support utilities with asset management, from assets' mapping to maintenance and rehabilitation procedures. We provide on-the-job support, deploying teams to assess water and sanitation assets' situation and supporting with data analysis.

Work with us

Projects

Technical Assistance to ONAS to Improve Monitoring of their Performance, Communication and After Sales Services with Customers

Tunisia | SECO

Supported ONAS, the national utility for sanitation services, to increase its digital communication capacity and ensure the acceptance of the new sewer and wastewater treatment plant projects. Improved their ability to monitor their service delivery performance in the different regions with key performance indicators. The technical assistance emphasised the need for digitalisation, an important step of their modernisation and targeted performance increase. It was based on two new sewer and WWTP construction projects in Thala and Feriana. Additionally, the technical assistance also helped to set up a grievance mechanism during the construction works that aimed to be converted into after sales services for the future ONAS customers.

Wastewater Collection and Treatment in Gradiška: Technical Implementation & Accompanying Measures

Bosnia & Herzegovina | KfW & Municipality of Gradiška

Provided technical assistance to the utility of the Gradiška Municipality with the design and construction of a Wastewater Treatment Plant (WWTP), and expanded sewer network. This included establishing industrial wastewater management (including GIS cadastre), developing a sludge management concept, accompanying the tariff revision process, improving the human and IT resources and capacities, and producing O&M procedures.

Technical Assistance to the Water and Sanitation State Utility of Belo Horizonte

Brazil | KfW & COPASA

The Environmental Protection Program in Brazilian Municipalities represents a line of specific investments for sewage in municipalities and the mitigation of greenhouse gases in wastewater treatment plants (WWTP) within the scope of Brazil-Germany international cooperation. The line covers the construction, expansion and improvement of WWTP (sewage treatment, sludge treatment, capture and use of biogas), improvements in pumping stations (energy efficiency measures) and sewerage systems, including collection networks, interceptors, outfalls, pumping stations and pressure lines, as well as customer adherence measures to the implemented system.